Refund and Returns Policy

Refund & Return Policy (ICUL Hair)

At ICUL Hair, we are committed to providing premium-quality hair and beauty products to customers in Nigeria and internationally. Due to the nature of our products, returns are subject to the conditions below.

1. General Return Eligibility

To be eligible for a return:

  • Items must be unused, unopened, unworn, and in their original condition
  • All original tags, seals, labels, and packaging must remain intact
  • Return requests must be submitted within:
  • 3 days of delivery for orders within Nigeria
  • 7 days of delivery for international orders

Any return request made after the stated period may not be accepted.

2. Hair Products (Wigs, Closures, Frontals, Bundles)

For hygiene and quality assurance reasons, hair products can only be returned if:

  • The product has not been worn or installed
  • Lace has not been cut, tinted, or altered
  • Hair has not been combed, washed, dyed, bleached, curled, straightened, or chemically treated
  • Product remains in its original packaging

We do not accept returns or exchanges on hair products that have been used or altered in any way.

3. Beauty Products, Perfumes & Cosmetics

Due to hygiene and safety regulations:

  • Products must be completely unopened and factory sealed
  • Packaging must not be damaged or tampered with

We do not accept returns for:

  • Opened beauty products
  • Used cosmetics
  • Perfumes with broken or removed seals

4. Hair Accessories

Hair accessories (including bonnets, bands, brushes, and related items) may be returned only if:

  • Unused
  • In original packaging
  • Free from damage

5. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products
  • Sale, promotional, or discounted items
  • Gift cards
  • Used products
  • Products damaged after delivery by customer handling

6. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process such claims, customers must provide:

  • Order number
  • Clear photos of the item
  • Packaging photos
  • Short unboxing video (if available)

After review, ICUL Hair may provide:

  • Replacement item
  • Store credit
  • Full or partial refund

7. Refund Process

Once a return is approved and the item is received/inspected:

  • Refunds are processed within 5–10 business days
  • Refunds will be issued to the original payment method used at checkout

Processing times may vary depending on your bank or payment provider.

8. Return Shipping Costs

  • Customers are responsible for return shipping costs for all eligible returns
  • Original shipping fees are non-refundable
  • If the return is due to our error (wrong or defective item), ICUL Hair will cover return shipping costs where applicable

9. International Orders

For customers outside Nigeria:

  • Customers are responsible for any customs duties, import taxes, VAT, or additional charges imposed by their destination country
  • Delivery times may vary depending on customs clearance
  • Refused packages due to unpaid customs fees are not eligible for shipping refunds

10. How to Request a Return

To initiate a return, contact us through:

  • Email: Iculbeauty@gmail.com
  • Include your order number and reason for return

Returns sent without prior approval may not be accepted.

11. Policy Agreement

By placing an order with ICUL Hair, you agree to this Refund & Return Policy.